Notifications
SMS & WhatsApp Notifications
Send SMS and WhatsApp messages to admin and customers on form submission via Twilio. Available on the Pro plan.
Last updated June 15, 2026
SK Form Builder can send SMS or WhatsApp messages when a form is submitted to you (admin notification) and/or the customer who submitted the form. This is powered by Twilio.
Available on the Pro plan.
Prerequisites
- Create a Twilio account and get an active phone number.
- For SMS: a standard Twilio phone number
- For WhatsApp: a WhatsApp-enabled Twilio number (requires Twilio WhatsApp approval)
- Have your Twilio Account SID and Auth Token ready.
Global setup
Enter your Twilio credentials once in Global Settings they apply to all forms.
Global Settings → Twilio:
| Setting | Description |
|---|---|
| Account SID | Your Twilio Account SID (found in the Twilio console) |
| Auth Token | Your Twilio Auth Token |
| From Number (SMS) | Your Twilio phone number for SMS (e.g. +15551234567) |
| WhatsApp Account SID | Twilio Account SID for WhatsApp (may be the same as SMS) |
| WhatsApp From Number | Your WhatsApp-enabled Twilio number |
Per-form SMS settings
After global credentials are set, enable SMS per form:
Form Settings → SMS Notifications:
| Setting | Description |
|---|---|
| Enable SMS Notification | Toggle on to activate SMS for this form |
| Admin Phone Number | The phone number that receives the alert on each submission |
| SMS Template | The message body supports merge tags for field values |
Example SMS template:
New form submission from [customer_name].
Email: [Email]
Message: [Message]Merge tags follow the same format as email merge tags see Merge Tags.
Per-form WhatsApp settings
Form Settings → WhatsApp Notifications:
| Setting | Description |
|---|---|
| Enable WhatsApp | Toggle on to activate WhatsApp for this form |
WhatsApp messages use the same Twilio credentials configured in Global Settings and are sent from the configured WhatsApp From Number.
WhatsApp message templates
Twilio WhatsApp requires pre-approved message templates for business-initiated messages. Ensure your message template is approved in the Twilio console before enabling this feature.
Tips
- Test your Twilio phone number with a small test form before rolling it out to production.
- Use the Admin Phone Number setting to route notifications to different team members per form.
- SMS is best for brief alerts; use Slack notifications or email for richer notification content.
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